The Touchline Refund Policy

At The Touchline, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please read our refund policy below to understand your rights and the steps you can take.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Defective or Damaged Items: If your item arrives damaged or has a manufacturing defect, you are eligible for a refund or replacement. Please contact us within 30 days of receiving your order with a detailed description and photos of the issue.

  • Incorrect Item Received: If you receive an item that is different from what you ordered, please let us know within 30 days of delivery, and we will arrange for a replacement or refund.

2. Non-Eligible Refunds

We do not offer refunds in the following situations:

  • Change of Mind: We do not accept returns or offer refunds for items that you no longer want after purchase.

  • Incorrect Sizing: Please refer to our size guide carefully before making a purchase. We do not offer refunds or exchanges for incorrect sizing unless the item received differs from the size ordered.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact Us: Email us at thetouchlinepodcast1@gmail.com within 30 days of receiving your item. Include your order number, a detailed description of the issue, and photos if applicable.

  • Refund Approval: Once we have reviewed your request, we will notify you of the approval or rejection of your refund.

  • Return Instructions: If your refund is approved, we may provide instructions on returning the item, if required. In most cases, defective items do not need to be returned.

4. Processing Refunds

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

  • Partial Refunds: In some cases, only partial refunds are granted (e.g., for items with minor issues that do not warrant a full refund).

5. Shipping Costs

  • Non-Refundable Shipping: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

  • Return Shipping: You will be responsible for paying your own shipping costs for returning your item unless it is due to a defect or our error.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time:

  • Check Your Bank Account: Sometimes, it takes a few days for the refund to be officially posted.

  • Contact Your Bank: There is often some processing time before a refund is posted.

  • Still Need Help? If you’ve done all of this and still have not received your refund, please contact us at thetouchlinepodcast1@gmail.com.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically.

Contact Us

If you have any questions about our refund policy, please contact us at thetouchlinepodcast1@gmail.com.